What guarantees can I get?

Everyone who shops on RTTMALL receives the following guarantees:

  • 1

    Full or Partial Refund
    if the item is not as described

    If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

  • 2

    Full Refund
    if we have not shipped your package

    You will get a full refund if your order does not be shipped to your address.

We can also offer additional guarantees for their products.

  • 2Domestic Returns

    Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging.

  • 3Guaranteed Genuine

    If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).

How does Buyer Protection work?

  • 1Contact us

    If your order hasn't arrived within the promised time, or isn't as described - contact us.

    We are happy to quickly resolve any issues.

  • 2Open Dispute to Make a Refund

    If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute.

    Here, you can formally discuss solutions with us.

  • 3Escalate Dispute to RTTMALL

    If you are not satisfied with our solutions, you can Escalate Dispute to us.

    We will mediate between you and the seller to resolve the problem

Tip:The best way to protect your purchase is to carefully check our feedback from his buyers and product description before ordering.

What are other buyers saying?

  • I got to know about RTTMALL in a fashion blog. I found many nice things and I am amazed with the variety! My first purchase was 2 glasses...

  • My name is Julie. I received so many compliments on my work that I started to offer fondant cake toppers and other supplies for kids' parties...

  • RTTMALL contains ALOT of different sellers. It's my first time buying online ever, and it was a big order, containing 19 dresses...

  • RTTMALL has been very good and nice ever since I started using them for my mini importing business, one thing I make sure I do is I buy from shops...

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